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Knowledgebase: FAQ > SUPPORT
What is included in your ‘free of charge’ support?
Posted by Roy Premchand, Last modified by Roy Premchand on 07 December 2016 - 09:50:18

3W Infra includes the following free of charge support services in combination with our Dedicated Server services:

  • HDD/SSD replacement
  • Hard Reboot (power cycle) of the server
  • Soft Reboot (restarting of the server using command: reboot , or with the key combination CTRL+ALT+DEL if no login credentials are provided)
  • OS installation
  • OS re-installation
  • IP configuration
  • Firewall disable
  • Hardware troubleshooting
  • Server replacement
  • Control Panel installation
  • Root password reset
  • SSH/RDP accessibility
  • Basic OS configuration after installation/re-installation
  • Hardware firmware updates
  • Starting up the file system check (command: fsck -y) if customer provides the root password
  • Support until server is accessible via SSH/RDP
  • Operations specified by our Sales Department as 'Free of Charge' (defined in a quote/order form)
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