Knowledgebase: FAQ > COLOCATION
Do you offer remote hands?
Posted by Roy Premchand, Last modified by Roy Premchand on 29 January 2019 12:31 PM

Yes, we sure do. By default, remote hands with all 3W Infra’s Colocation Services is available 24/7. Our on-site support will try to solve any problem you have, on a best-effort basis as a Basic level is included.

Support is provided and invoiced on an hourly support rate basis, but invoiced in 15-minute increments.

A remote hands level provides a response time guarantee. While the Basic level satisfies most customer needs, we offer the option to upgrade the level enabling faster response times and priority access to our engineers. The extended level is applicable to all our Colocation Services you purchase with us.

For detailed information refer to our Remote Hands and Service Level Agreement. 

A sales rep will be more than happy to consult you.

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