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Knowledgebase: FAQ > DEDICATED SERVERS
Do you offer any Service Levels (SLA)?
Posted by Roy Premchand, Last modified by Roy Premchand on 29 January 2019 - 12:18:54

Yes, we sure do. By default support is available 24/7. Our on-site support will try to solve any problem you have, on a best-effort basis as a Basic level is included.

Support is provided and invoiced on an hourly support rate basis, except for the support related services which are defined as ‘free of charge’ support.

An SLA level provides a response time guarantee. While the Basic level satisfies most customer needs, we offer the option to upgrade the level enabling faster response times and priority access to our engineers. An SLA and therefore also the extended SLA level is applicable to one specific Dedicated Server only you purchase with us.

For detailed information refer to our Remote Hands and Service Level Agreement. 

A sales rep will be more than happy to consult you.

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