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Knowledgebase : FAQ > SUPPORT
3W Infra's data center engineers can be contacted through email and/or ticket. You may either open a ticket in the 3W Infra Client Area [https://www.3winfra.com/clientarea.php] or send your email to support@3winfra.com.
If you want to add your exchange mail account to your Outlook you should follow these steps; * Open your Outlook. * Click file in the top of left corner. * As you can see in the picture, you should click Add Account now. * After that new popup w...
Migrate Exchange to Exchange via Outlook 1-) Export data into a .PST file • Open Outlook and log into your previous Microsoft Exchange mailbox. Select File / Import and Export. • First you need to click File tab. • In the next step you should click Ope...
Our Remote Hands service is provided on an hourly support rate basis, but invoiced in 15-minute increments: * During  [https://www.3winfra.com/contact.php]business hours: EUR 99,00 / hour * Outside business hours: EUR 199,00 / hour  A sales rep wil...
3W Infra includes the following free of charge support services in combination with our Dedicated Server services: * HDD/SSD replacement * Hard Reboot (power cycle) of the server * Soft Reboot (restarting of the server using command: reboot , or w...
3W Infra’s data center operations team is available 24/7.