Knowledgebase
Knowledgebase : FAQ > BILLING

Every invoice you receive is based on prepaid. The invoice will include the following information:

  • Your customer details;
  • The services being charged (service description, including the period);
  • Our details (address, VAT registration number, bank and PayPal details).

We consider you a private consumer if you did not submit a valid VAT registration number. We are charging VAT to private consumers who are located within the EU.

We consider you a business customer if you submitted a valid VAT registration number. We are not charging VAT to business customers that are located outside the Netherlands.

Your VAT registration number is mentioned on your invoice.

Unless stated otherwise, all prices we communicate on, e.g., our website, quotes and order forms are excluding VAT and third-party (e.g., bank and (online) payment provider) payment (gateway) or transaction fees.

A sales rep will be more than happy to consult you.

Yes, they are. All contracts are renewed automatically for the same period as the initial Contract Term. By default, this is 1 month, unless specified differently on the Quote/Order Form. Do note that a contract term will always end on the last day of a calendar month. 

A sales rep will be more than happy to consult you.

Sure you can. If you decide to pay in advance, your payment will be credited to your account and will be applied to your next month’s invoice(s). 

We accept Visa and MasterCard, but surely you can still use PayPal to pay with your credit card. 3W Infra is planning to add more payment methods soon.

3W Infra sends invoices and reminders by email. Next to saving time, it also contributes to a cleaner environment. If you wish to receive your invoice by post, you can request this with our Administration Department.

The actual notice period depends on the Initial Contract Term. Please take into account the following notice period:

  • One (1) business day, in the event of an Initial Contract Term or Renewal Contract Term of one (1) month or longer;
  • One (1) calendar month, in the event of an Initial Contract Term or Renewal Contract Term of twelve (12) months or longer.

You can cancel your services through the 3W Infra Client Area or per email.

If you don’t agree with your invoice or part of the invoice, you can have this disputed. Meaning that you can postpone the payment of the disputed amount, but only the disputed amount. Please make sure to inform our Administration Department on the details of this situation within 2 days after you received your invoice, so this can be investigated and resolved as quickly as possible.

Basically, all 3W Infra customers will find a higher total amount on their first month's invoice as a new customer or when new services are added.

All 3W Infra services are invoiced by the calendar month, so the billing period for your services will always start at the first of the month. If you order a new service or are a new customer, the start date of a service or ready for service (RFS) date will often not be the first of the month. This is why there will be a prorated fee added to your first invoice. This covers the period between the start of your service (RFS) and the first day of the next month. 

A sales rep will be more than happy to consult you.

Value Added Tax (VAT) is a form of consumption tax.

3W Infra is charging 21% VAT to all customers located within the European Union, unless the customer submitted a valid VAT registration number. We are always charging VAT to customers that are located in the Netherlands.

We are not charging VAT to customers who are located outside the European Union. 

We are charging VAT to all our customers in case we are selling goods and the delivery takes place at our facilities. For foreign businesses, it is possible to apply for a VAT refund.

For more information about VAT, please consult the website of the Netherlands Tax and Customs Administration.

A sales rep will be more than happy to consult you.

3W Infra B.V.
IBAN: NL12ABNA0554195585
SWIFT: ABNANL2A
Bank name: ABN AMRO Bank
Bank place: Wormerveer, The Netherlands
Beneficiary address: Lemelerbergweg 28, 1101AH, Amsterdam, the Netherlands

International transfer usually take 3-5 business days to complete.

3W Infra creates and sends your next month’s invoice 14 days before the start of a new month. The invoice is also available in the 3W Infra Client Area. This is because we provide the services on a prepaid basis. You need to make the payment before the new month starts, therefore before the first of a calendar month. If you have not paid the full amount within the payment term, you may risk having your services suspended. We will have to remove the server(s) physically and all data will be lost.

We will send you 3 email notifications till the actual due date, in order to avoid such situation.

The 3W Infra Client Area always displays the current open amount that is due. You can download it and pay from the 3W Infra Client Area at any time. 

We accept payments through bank transfer, iDEAL, PayPal (including PayPal Direct Debit), Visa, MasterCard and Maestro. 3W Infra is planning to add more payment methods soon.