Knowledgebase
Knowledgebase : FAQ > BILLING
Every invoice you receive is based on prepaid. The invoice will include the following information: * Your customer details; * The services being charged (service description, including the period); * Our details (address, VAT registration number, ...
Yes, they are. All contracts are renewed automatically for the same period as the initial Contract Term. By default, this is 1 month, unless specified differently on the Quote/Order Form. Do note that a contract term will always end on the last day of a c...
Sure you can. If you decide to pay in advance, your payment will be credited to your account and will be applied to your next month’s invoice(s). 
We accept Visa and MasterCard, but surely you can still use PayPal to pay with your credit card. 3W Infra is planning to add more payment methods soon.
3W Infra sends invoices and reminders by email. Next to saving time, it also contributes to a cleaner environment. If you wish to receive your invoice by post, you can request this with our Administration Department.
The actual notice period depends on the Initial Contract Term. Please take into account the following notice period: * One (1) business day, in the event of an Initial Contract Term or Renewal Contract Term of one (1) month or longer; * One (1) cale...
If you don’t agree with your invoice or part of the invoice, you can have this disputed. Meaning that you can postpone the payment of the disputed amount, but only the disputed amount. Please make sure to inform our Administration Department on the detail...
Basically, all 3W Infra customers will find a higher total amount on their first month's invoice as a new customer or when new services are added. All 3W Infra services are invoiced by the calendar month, so the billing period for your services will alw...
Value Added Tax (VAT) is a form of consumption tax. 3W Infra is charging 21% VAT to all customers located within the European Union, unless the customer submitted a valid VAT registration number. We are always charging VAT to customers that are located ...
3W Infra B.V. IBAN: NL12ABNA0554195585 SWIFT: ABNANL2A Bank name: ABN AMRO Bank Bank place: Wormerveer, The Netherlands Beneficiary address: Lemelerbergweg 28, 1101AH, Amsterdam, the Netherlands International transfer usually take 3-5 business days...
3W Infra creates and sends your next month's invoice 14 days before the start of a new month. The invoice is also available in the 3W Infra Client Area. This is because we provide the services on a prepaid basis. You need to make the payment before the ne...
We accept payments through bank transfer, iDEAL, PayPal (including PayPal Direct Debit), Visa, MasterCard and Maestro. 3W Infra is planning to add more payment methods soon.