Knowledgebase
Knowledgebase : FAQ > COLOCATION

It’s quite simple actually, any of your equipment that is rack mountable into a 19” cabinet can be hosted by 3W Infra. You can ship this to our facility and we’ll do the rack-and-stack of for instance your servers and network equipment. Our on-site engineers are available 24/7 to perform remote hands service tasks at your request.

You have 24/7 access to our data centers. You will have to be accompanied by an on-site engineer every time to visit our facility. You can contact our Support Department to schedule this visit.

Sure you can. You can buy your equipment through 3W Infra. Whether these are for example servers, server components or network equipment. New or refurbished. You can buy this based on one-off purchase or even lease-to-own. 

A sales rep will be more than happy to consult you.

Sure we can. 3W Infra knows many local hardware vendors personally. Vendors which can provide you with for example servers, server components or network equipment. New or refurbished. 

A sales rep will be more than happy to consult you.

Yes, we sure do. By default, remote hands with all 3W Infra’s Colocation Services is available 24/7. Our on-site support will try to solve any problem you have, on a best-effort basis as a Basic level is included.

Support is provided and invoiced on an hourly support rate basis, but invoiced in 15-minute increments.

A remote hands level provides a response time guarantee. While the Basic level satisfies most customer needs, we offer the option to upgrade the level enabling faster response times and priority access to our engineers. The extended level is applicable to all our Colocation Services you purchase with us.

For detailed information refer to our Remote Hands and Service Level Agreement. 

A sales rep will be more than happy to consult you.

The most efficient way to purchase additional bandwidth for your server is to open a sales ticket, requesting additional bandwidth. Please specify the amount of additional bandwidth and the server you are requesting the bandwidth for.

A sales rep will be more than happy to consult you.

3W Infra does not offer a money-back guarantee.

Yes, you can! Reselling 3W Infra’s services is surely permitted. Do note that in this situation where you act as a ‘reseller’, we support you as our direct customer and not the end-user. We do not provide a complex reseller program, but simply prefer to offer you competitive pricing. 

A sales rep will be more than happy to consult you.

3W Infra offers 3 different types of bandwidth billing. The specific amount of dedicated bandwidth can be metered a.k.a. data traffic, unmetered a.k.a. flat fee, or burstable a.k.a. 95th Percentile. This allows you to build a customized configuration that suits your specific requirements. 

A sales rep will be more than happy to consult you.

Located at the Internet junction in Amsterdam South East, 3W Infra is housed at Equinix AM11 International Business Exchange (IBX) data center. A facility with Tier 4 specifications and ISO 27001 and PCI DSS certifications. Also in terms of energy efficiency, we stand out of the crowd, as our data center infrastructure features a stunning low thus highly energy efficient Power Usage Effectiveness (PUE).

For detailed information proceed here.

Our Remote Hands service is provided on an hourly support rate basis, but invoiced in 15-minute increments:

  • During business hours: EUR 99,00 / hour
  • Outside business hours: EUR 199,00 / hour

 A sales rep will be more than happy to consult you.

Depending on your requirements and availability, our services can be deployed in as little as a few hours. Deliveries are executed 24/7 (Monday-Sunday).

Due to the limited number of available IPv4 addresses, the maximum amount of IP addresses which can be allocated to a hosting service is also limited.

With rack units (colocation) and dedicated servers, the maximum is 16 (/28). With a private rack, this number is set at 128 (/25). It is possible to request more IP’s at an additional monthly fee. More IP’s can be assigned to a service once the request has been approved. Alternatively, you can order IPv6 at no additional charge.

To view our Use of IP’s policy, refer to the Services Specifications.

A sales rep will be more than happy to consult you.

3W Infra provides cost-effective rack units for a small number of servers and private racks (47U) for larger server numbers or specific needs. Next to these colocation solutions, we can also provide you with cages or suites which are completely tailored to fit your individual space, data and power needs. The power commitment with a private rack is scalable, enabling a pay-as-you-grow model.